FAQs
1. Can I modify or cancel my order?
If you wish to make changes or cancel your order, please contact us within 12 hours of placing your order. Once the order has entered the preparation for delivery stage, we are unable to make any changes or cancellations. Please note that a 5% bank processing and handling fee may apply to cancellations.
2. What is the estimated delivery time?
Processing Time: 1-7 business days
Standard Shipping Time: 10-20 business days
Express Shipping Time: 8-10 business days
Please contact us for express shipping options.
The total delivery time is the processing time plus the shipping time.
Please note that customs delays, weekends, holidays, and unforeseen circumstances may affect delivery times. For orders to South America and the Russian Federation, shipping may take longer than 1 month due to transport and customs issues.
3. How much does shipping cost?
Orders over £150 qualify for free shipping. For orders below £150, there is a flat shipping cost of £7.95
4. Does Feline Fancy ship to my country?
We ship to most countries worldwide with standard and trackable shipping. However, we are unable to ship to the following countries due to shipping restrictions: Africa, Algeria, India, Indonesia, Kuwait, Morocco, Peru, Philippines, Qatar, Ukraine. We apologize for any inconvenience and are continuously working to expand our shipping capabilities.
5. Where do you ship from?
We collaborate with various manufacturers in Asia to bring you unique cat items. Therefore, your items will be shipped from fulfillment centers in Asia.
6. What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal. All payments are processed securely through PayPal and Stripe.
7. What should I do if my payment is declined at checkout?
If your payment is declined, we recommend clearing your cache and cookies and trying to place your order using a different device or browser. Alternatively, you can use PayPal as a payment method if your credit or debit card is not working. If you have any concerns about a payment made through our site, please contact us at Info@felinefancy.com.
8. How can I find my tracking number?
Once your items are shipped, you will receive an automated email notification with your tracking number. If you haven't received a tracking number or if it is not working, please contact us at Info@felinefancy.com, and our customer support team will assist you in tracking your order.
9. Where can I track my order?
You can track your order on our website with your tracking number, any issues contact us info@felinefancy.co.uk
10. Will I be charged taxes?
Each country has its own customs rules and policies. Please contact your local customs office for more information. In rare cases, import duties or taxes may be charged, and it is the customer's responsibility to pay them.
11. What if my package doesn't arrive?
If you have not received your package 60 days after it was shipped, please contact us at Info@felinefancy.com. We will either resend a new package or provide you with a full refund.
12. What if I receive a damaged or incorrect item?
If you receive a damaged, faulty, or incorrect product, please take a picture or video and email us at Info@felinefancy.com. We will arrange for a replacement order or provide you with store credits for future use. We strive to ensure the quality of our products, but if a product does not meet your expectations and is not defective, we cannot accept exchanges or refunds.
13. Why are there missing items from my order?
While we make every effort to package your order together, it is possible that you may receive products in separate packages if they are shipped from different warehouse locations to ensure faster delivery. Therefore, you may receive multiple tracking numbers for your order. Rest assured that your other item is on its way. If your package has not arrived within the specified timeline on our Shipping page, please contact us at Info@felinefancy.com, and we will assist you.
If you have any further questions, please email us at Info@felinefancy.com, and our customer support team will respond promptly.